Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at feeels.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at feeels.in@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at feeels.in@gmail.com.

All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged kindly email the customer care for the return procedure within 24hours of delivery with parcel opening video. The decision to accept returns rests solely with the Feeels Team.

Once the products are shipped no returns will be accepted unless the above-mentioned details stand true. If the product is disliked by the customer or changes his/her mind after placing the order it is not eligible for exchange/cancellation.

The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact color & shape. Sometimes the colors may look different due to the temperature of your monitor and/or device settings. Returns/exchange is denied to deviations in color or size or shape from the product displayed to the product received by you.

Please ensure that products are returned in their original condition and packaging in order to get your full credit. Kindly note that this is a non-negotiable policy.

Once the Feeels team decides to accept the request, It shall take a week’s time to refund or exchange.

Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange request shall not be entertained.

But rest assured, we have a robust quality check team that goes through each product meticulously to ensure you get only the best quality of products!

If you have any queries, feel free to email us at support@feeels.in